Development of a sustainable system for civil monitoring of the effectiveness and transparency of the work of the public administration and for overcoming the existing deficiencies of the administrative services for the citizens and for the business

The project aimed at increasing the transparency and accountability of the public administration through the creation of a sustainable system for inclusion of the civil society structures in the formulation and implementation activities of the public administration. In short, the project included: 1. an analysis of the current deficiencies in the work of the public administration with the citizens and the business; 2. formulation and development of mechanisms for improvement through analyses of best practices; 3. implementation of a sustainable system for cooperation that guarantees the constant involvement of the civil society actors in the practical implementation of the policies of the public administration in four pilot municipalities; 4. realization of seminars for the target groups concerning the European best practices of good governance.